The 446 Plattform® offers you an optimal overview of your processes. You can easily create graphically supported processes. Simplify and standardize your processes and teamwork. You will be able to monitor your digitalized processes during operation and adapt them to your needs.
The Process Management module is a tool that allows you to create and conﬁgure workﬂows for tasks, events, and other deﬁnitions. Use the Process Monitor to monitor processes in real-time.
In module Order Management, you map information such as inquiries, malfunctions, problems, offers, orders, complaints, or changes in a structured way using forms. Create, therefore, individual schemas for the different order types.
For each order scheme, a process can be deﬁned, which determines the processing sequence. You map dependencies such as a follow-up order using links between orders. In this way, you can link order with the quotation or a change request with the associated malfunction report or problem description.
With module Service Management, you can manage your services and transactions in catalogs and categories in a transparent manner. Create service building blocks that can be dynamically combined into new services as needed.
Standardize your services and reduce operating and maintenance costs by reusing process schemas and process roles for similar transactions. Store contracts (see module Administration of Contracts) with priorities and escalations to ensure the quality of service delivery.
With the Event Management module, you can monitor your system environments, such as data centers, in which most events arise from regular operation (e.g., storage space requirements, computing power, or the availability of network components). If incidents that have occurred indicate errors, this causes an order to be created (see module Order Management).
Through a precise indication of incidents, problems can be assigned to the appropriate groups for resolution in good time before a service is disrupted. On the other hand, this also provides you with evidence of normally running processes and applications (for example, logging of logins and logouts).
With the Conﬁguration Management module, you can manage conﬁguration items and their relationships with each other in the CMDB in a simple and structured manner by status, category, and zones. Furthermore, this database can also serve as a resource for the automated management of your assets (Asset Management).
The individual elements of the CMDB are displayed in a tree structure. You can build and design this according to your individual requirements. To enter different types of conﬁguration elements (CIs), you can create corresponding schemas. You can enter conﬁguration elements quickly and easily using a predeﬁned form.
With the Knowledge Management module, you get a reliable solution for building and designing a knowledge database. You record the knowledge in the form of articles using an editor or generate them from your processes. These articles contain, for example, information, solutions, search criteria, evaluations, categorizations, and validities for topics that are relevant to your daily work. Knowledge articles can be written and provided in different languages.
You can freely conﬁgure the structure of an article and keep it up-to-date via a notiﬁcation system with periodic resubmissions. The editing process and the rating system ensure quality.
With the module Contract Management (Service Level Management - SLM) you can digitize your contracts. A contract can consist of any number of services. You can deﬁne these services individually. You set priorities and determine escalation times up to which a speciﬁc action is expected in response to an event that has occurred.
With the help of the early warning system, rules can be created to provide timely information about a speciﬁc trend in contract performance - for example, with e-mail notiﬁcations. Make sure that your teams are reminded of important and urgent tasks at the right time.
Your beneﬁt: the Expense Management module makes it possible to control beneﬁts through freely deﬁnable processes and to adapt them to the needs of the company. The services can be processed directly by the accounting or controlling department. The module distinguishes between internal and external services, which enables a differentiated cost accounting towards clients.
The services can also be entered without ticket reference and thus without allocation to a concrete process. It is possible to set up service goods for the administration of budgets. Always keep an optimal overview of your projects or orders through the integrated budget control.
The completely web-based, interactive module Key Figure Management provides functions for statistics and evaluation of data from the 446 Plattform®. Among other things, you receive an overview of monthly or weekly transactions, such as activity allocations. The data is displayed clearly for you, for example, as a graphical evaluation. Recognize changes in the course of business faster through the graphical processing of your data.
A dashboard allows you to keep a constant eye on your operational key performance indicators (KPI) for orders. You get new insights through interactive dashboards.