BPM and WfMS
Successful businesses are consistently geared to the needs of their internal and external customers. A professional and consistent Business Process Management (BPM) is the key for achieving a high level of adaptability and short response times regarding rapidly changing markets. Transparent, customer-oriented and efficient business processes enhance competitiveness and the capacity for innovation, because “If you know about your processes, you know about your business.” A recently developed awareness as regards your processes allows for uncovering and implementing versatile and specific potential benefits.
> Process Management
For a producing company it is elementary to precisely know about production processes in order to keep a check on quality and efficiency regarding the management of resources. The same applies to business processes. The documentation of internal operational arrangements is the basis for their systematic and thus controllable further development.
A systemic, constructivist process management approach recognizes processes as real holistic and cross-functional constructions. Returning interventions and intermediary surveillance and interpretation of results lead to our strong solution-oriented approach.
In Process Management, business processes are structured as follows:
- Core processes
Create the direct and visible customer’s benefit.
- Management processes
Define business objectives, supervise the company and watch the achievement of objectives.
- Support processes
Support core and management processes by ensuring a smooth course of business. For this purpose, they provide and manage operational resources.
The strategic BPM aligns your business processes with the demand of the market and the customer's requirements. In the curse of operative BPM your business processes are designed and implemented in an optimal way.
Systematic Business Process Performance Management (BPPM) continuously evaluates and ameliorates your business processes. A process oriented organizational structure supports an effective and efficient execution of your business processes.
Optimization and/or enhancement of business processes often lead to changes within the company. The results of these changes as well as their realization need to be planned very carefully. Without a complete process documentation, this is only possible by comprehension of additional expenses.
The central question in Process Management is: “Who does what, when and how?” and especially “How well?” A process analysis and modeling help you to achieve the following advantages:
- Uncovering unproductive processes
- An economical resource management
- Defining process indicators
- Avoiding the loss of process knowledge
- Facilitating job training
- Benchmarking of processes and identification of best practice
Agile and flexible business processes ensure your business success
Your aim is to get to know your processes? Your existing processes need to be readjusted and optimized? You need support in analyzing your processes and in presenting single processes? Our services will help you to
- increase your businesses transparency,
- increase your customer's satisfaction,
- reduce your product's innovation cycles,
- raise your efficiency and effectiveness and
- reduce the time for innovation cycles and save costs.
Our Consulting Services
We can point to extensive experience in terms of modeling business processes using different notations. The most important aim is to define functions clearly, to reduce interference and redundancy and to structure tasks and responsibilities in a way that relevant quality intensifications and cost reductions are achieved. Avail yourself of our common methodology.
We are delighted to support you with our consulting approach, based on the proven life cycle, providing consecutive stages being subject to continuous improvement.
> Process Analysis
Starting by a business process analysis, e. g. on the basis of the Failure Mode and Effects Analysis (FMEA), we can identify possible weak points and room of improvement and align them with your existing business process objectives. If no sufficient process documentation is available, we are delighted to support a professional analysis of your business processes in the workplace by conducting interviews with the responsible and involved staff and by a document analysis.
As a result you will receive
- an overview of your processes in terms of a process map as well as documentations,
- an analysis, systematization and evaluation of your processes with regard to their efficiency and
- an optimization potential with the aim of improving efficiency.
> Process Optimization and Design
Depending on the situation and your objectives, the optimization and design of target processes are effected in close cooperation with the responsible person and the involved staff together with focal points, e. g. on the basis of discursive interviews. The quality of the development of effective and efficient process workflows can be ensured by simulations, audits or tests.
In addition to purely conceptual and technical tasks, like providing standard practices, reference models and benchmarks including the definition of KPIs, also soft facts are considered. That applies in particular to overcoming internal resistances, increasing employee motivation and low-loss introduction strategies.
> Best Practice and Process Patterns
Process design is based on best practice recommendations and process design patterns that have proved their worth in practice. This involves a catalog of pattern-like process modules that are used for process synchronization, modeling process interactions between systems and users or for process monitoring in order to achieve a high level of process standardization while reducing costs and risks.
As a result you will receive
- optimized and standardized target processes,
- a definition of process indicators (KPIs),
- a harmonization of interfaces with Service Level Agreements (SLA),
- a process evaluation within the scope of a proof of concept and
- an IT conception (requirements specification and performance specification) for technical implementation.
> Process Implementation
Following the process of modeling, the optimized processes are implemented in your organization. These improvements will have organizational consequences on your company as well as technical implications on the supporting IT systems. We support you in planning and executing further steps of projects in BPM in terms of IT.
As a result you will receive
- a project management including roll-out and milestone planning,
- a project and resource monitoring,
- a change management,
- a development and implementation of IT-based workflows and
- on-site coaching and trainings.
> Continuous Process Controlling
"You cannot manage what you cannot measure”. In order to optimize the organization's efficiency, it is essential to introduce and measure indicators (KPI) to achieve your objectives. Last but not least, process controlling allows for delivering information on preparation and measurement of appropriate decisions on the basis of stipulated measuring methods whereas the indicators are derived from the strategy to the actual implementation.
In order that the process management visibly leads to a higher process maturity level and thus contributes to the success of the company, the process performance needs to be controlled by monitoring and controlling. This closes the circle of business process management.
Contact us and convince yourself about our products and services in the field of Business Process Management!